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Horizon Assistant Premium

Enter your 8-digit auth code to launch the OS

Authorized access only • Example code: 82947156
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horizon://assistant-plus/system
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System standby Click Ready to enter the inbound queue
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System standby Press Ready and a customer call will arrive in 5–12 seconds
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HCX — Customer Account

Authentication, account details, postpaid plan, and billing.

HTs&Ss — Technical Tools

Select a guided troubleshooting step appropriate to the active issue.

RSA — Service Refresh

Set restart expectations before initiating. Customer must restart device after RSA.

Device Troubleshooting

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